Got A Question About CoreMatter?

Find Your Answer Here!

We’ve collected the most common questions firms have asked us about CoreMatter over the years. We’ve featured them to make life easier for you!

If your question isn’t addressed here, reach out to us at +603 7806 1100 or drop us a line at email-us@bnsasia.biz. We’re ready to help!

1HOW DOES COREMATTER WORK?

You can visit http://corematter.biz/full-features/ to get a deeper understand behind CoreMatter’s scope of features.

2WHAT IS CLOUD-BASED COMPUTING?

It is the delivery of computing as a service whereby the software and information are provided to computers as a utility over the Internet.

3WHERE IS COREMATTER HOSTED?

It is hosted on Microsoft Windows Azure data centers.

4HOW IS COREMATTER SECURE?

CoreMatter Billing ensures strict communication security using bank-grade 256-bit SSL encryption. All of CoreMatter Billing’s infrastructure is hosted using physically secure, managed data centers that meet rigid SAS70 Type II specifications.

Geo-redundant backups are performed multiple times per day, and site security and privacy are routinely audited by respected third parties including McAfee and TRUSTe.

5WHAT IS SAS70 TYPE II COMPLIANCE OF DATA CENTERS?

You can find out more about SAS 70 Type II compliancy at http://www.sas70.us.com/industries/data-center- colocations.php, and learn more about Microsoft Windows Azure data centers SAS 70 Type II compliancy at http://www.microsoft.com/online/legal/v2/en-us/MOS_PTC_Security_Audit.htm

6HOW IS COREMATTER USAGE CHARGED? WILL I BE CHARGED ADDITIOANLLY FOR UPGRADES AND MAINTENANCE?

CoreMatter’s monthly fees are charged on a quarterly basis. Upgrades and software maintenance are covered by the monthly fees charged.

7WHAT HAPPENS IF I HAVE EXISTING ACCOUNTING SOFTWARE?

It can be used in tandem with CoreMatter. Your daily input of activities and disbursements, tracking, edits, updates and reports can be done with CoreMatter.

Once a month, your accounting software will need to extract this information from CoreMatter for preparations of final accounts.

8WILL THERE BE COSTS INTEGRATING COREMATTER WITH MY EXISTING ACCOUNTING SYSTEM?

We’d need to know what information your accounting system wishes to import, and CoreMatter will be configured to pass all the related data over.

The cost will be determined during the requirement study stage, and will be charged by man-hours. It is entirely possible that this activity may not be chargeable if the activity is simply the transfer of data over common fields.

9DO I NEED TO INVEST IN SERVER HARDWARE AND SOFTWARE TO USE COREMATTER?

No, all users would need is any modern browser on a computer with an internet connection.

10CAN I BACK UP AND EXPORT MY DATA OUT OF COREMATTER?

CoreMatter supports data portability, and provides users with a complete export interface for backup and practice migration purposes. Any information committed to your CoreMatter account can be retrieved, in non-proprietary, open formats.

11HOW LONG WILL THE COREMATTER SCREEN BE “LIVE” UNTIL IT TIMES OUT?

The screen will not time out for 24 hours.

12IS THERE A DOCUMENT MANAGEMENT COMPONENT?

No, however, CoreMatter integrates to world class document management systems such as iManage and NetDocuments.

13IS THERE A WAY THAT I CAN USE COREMATTER ON A TRIAL BASIS?

Yes, there is. Feel free to submit your details on our form, and we’ll get back to you as soon as possible!

14IS COREMATTER GST-COMPLIANT?

Yes, it is. CoreMatter is fully GST Compliant in accordance to the requirements of Royal Customs Malaysia, Singapore GST and Philippines VAT system.

Let Your Legal Practice Level Up With CoreMatter.

With CoreMatter managing your law firm’s practice management, accounts and billings, you’ll be saying hello to more profits and unbelievable efficiency.